BUSINESS INSURANCE
Claims
ManagementSubmit a Claim  
 
Thorough, accurate, professional claims management
VTC is a quality, high-value, responsive insurance agency. Sonrai Group LLC has always been treated as a priority.”
Kristen McCarty – Owner
Sonrai Group LLC
Despite everyone’s best efforts, the simple reality is that an insurance claim will eventually be filed. You probably can’t avoid it. But you can make it work to your advantage. The thoroughness, accuracy and professionalism with which a claim is handled is the measure of a true partner in risk management. That’s VTC Insurance Group.

Our claims specialists make sure the process is inclusive, transparent and respectful for all parties. This end-to-end process has been tested, strengthened and streamlined over decades, to ensure a satisfactory and timely outcome. The process encompasses:

  • Claim submission
  • Customer advocacy throughout the process
  • Monitoring claim status at every step
  • Review of all available data, identifying the risks and exposures that led to the loss
    (to reduce or eliminate future claims)
  • Workers’ Compensation Experience Modification management
  • Loss picks / analytical feasibility studies
  • Claims analysis forecasting
  • Executive Summary Reports to quickly identify problem areas and propose solutions
  • Litigation management
  • Safety and Human Resources Committee Workers’ Compensation claims review meetings.

When managed thoughtfully and fairly, a claim submission can actually improve a company’s risk profile and help lower loss reserves, by demonstrating their ability to take immediate and meaningful actions that will prevent the next claim. VTC can help establish that trend and deliver that message clearly throughout your organization.

Submit a Claim
If your carrier is not listed below, call VTC at 248‑828‑3377 during regular business hours, or refer to your policy for further claims-reporting information.

If you need immediate assistance for an urgent situation regarding property damage and cannot reach your carrier, you may call ISC Services, an insurance repair specialist, 24 hours a day at 888‑244‑7337.

Accident Fund
866-206-5851OnlineEmail

Acuity
800-242-7666Online

Allianz/Fireman’s Fund
800-558-1606OnlineEmail

Amerisure
800-257-1900OnlineEmail

Auto Owners
248-828-3377 (Business hours only) • Alternate: 517-323-1200888-252-4626 (after 4:30 pm)

Bitco Insurance Co.
800-356-8727 (Business hours only)

CAMComp
800-737-9875 (8:30 am - 4:30 pm) • Online • Fill out Claim Form and Email

CNA Insurance Co.
877-262-2727Online

Chubb Insurance Co.
800-252-4670Online

Grange
800-445-3030Online

Hanover / Citizens Insurance Co.
800-628-0250OnlineEmail

Harleysville
800-892-8877Online

Hartford Insurance Co.
800-327-3636Online

Hastings
800-442-8277Online

Liberty / Indiana Insurance Co.
800-225-2461 (800-2CLAIMS) • Online

Liberty Mutual
800-362-0000Online

Michigan Insurance Co
800-255-7131 (24 Hours) • 866 4EZGLAS (866 439-4527) (Glass Only) • Online ClaimsOnline Reporting

Michigan Millers
800-888-1914 (Business hours only) • 877-858-5361 (after 4:30 pm) • Online

Pioneer State
Contact your VTC Agent: 248-828-3377800-837-7674 (after business hours) • Online

Progressive
Auto: 800-274-4499Online

Secura
Workers Comp: 888-333-3334
All other claims: 800-318-2136 • Mountain Time only: 866-356-7870OnlineEmail

State Auto Insurance Co.
800-766-1853Online

Travelers
Commercial: 800-238-6225 • Personal: 800-252-4633Online

Westfield Companies
866-937-2663OnlineEmail

Zurich Insurance Co.
800-987-3373OnlineEmail