Despite everyone’s best efforts, the simple reality is that an insurance claim will eventually be filed. You probably can’t avoid it. But you can make it work to your advantage. The thoroughness, accuracy and professionalism with which an insurance claim is handled is the measure of a true partner in risk management. That’s VTC Insurance Group.
Our Claims Management Process
VTC’s claims management specialists make sure the claims process is inclusive, transparent and respectful for all parties. This end-to-end process has been tested, strengthened and streamlined over decades, to ensure a satisfactory and timely outcome. The process encompasses:
- Insurance Claim submission
- Customer advocacy throughout the process
- Monitoring claim status at every step
- Review of all available data, identifying the risks and exposures that led to the loss (to reduce or eliminate future claims)
- Workers’ Compensation Experience Modification management
- Loss picks / analytical feasibility studies
- Claims analysis forecasting
- Executive Summary Reports to quickly identify problem areas and propose solutions
- Litigation management
- Safety and Human Resources Committee Workers’ Compensation insurance claims review meetings.
When managed thoughtfully and fairly, an insurance claim submission can actually improve a company’s risk profile and help lower loss reserves, by demonstrating their ability to take immediate and meaningful actions that will prevent the next claim. VTC can help establish that trend and deliver that message clearly throughout your organization.
Submit an Insurance Claim
If your insurance carrier is not listed below, call VTC at 248‑828‑3377 during regular business hours, or refer to your policy for further claims-reporting information.
If you need immediate assistance for an urgent situation regarding property damage and cannot reach your carrier, you may call insurance repair specialists, On-Site 248-269-3000, or Concraft 888-290-2121 any time, 24 hours a day.
Accident Fund
Acuity
800-242-7666 • Online
Allianz/Fireman’s Fund
Amerisure
Auto Owners
248-828-3377 (Business hours only) • Alternate: 517-323-1200 • 888-252-4626 (after 4:30 pm)
Bitco Insurance Co.
800-356-8727 (Business hours only)
CAMComp
Report claims to Mackinaw Administrators 800-737-9875 (8:30 am - 4:30 pm)
Online • Fill out Claim Form and Email • Fax 866-712-1735
CNA Insurance Co.
833-FNOL-CNA (833-366-5252) • Online
Chubb Insurance Co.
800-252-4670 • Online
FCCI Group
800-226-3224
Grange
800-445-3030 • Online
Hanover / Citizens Insurance Co.
Hartford Insurance Co.
800-327-3636 • Online
Hastings
800-442-8277 • Online
Liberty / Indiana Insurance Co.
800-262-0000 • Online
Liberty Mutual
800-362-0000 • Online
Michigan Insurance Co
800-877-9006 (24 Hours) will answer as Donegal - our claim handling partner
Michigan Millers
877-858-5361 (24 Hours) • Online
Nationwide / Harleysville
800-892-8877 • Online
Pioneer State
800-837-7674 (24 Hours) • Online
Progressive
Auto: 800-274-4499 • Online
Secura
Workers Comp: 888-333-3334
All other claims: 800-318-2136 • Mountain Time only: 866-356-7870 • Online • Email
Selective Insurance Co.
866-455-9969 (other than Workers Compensation) • 800-688-9656 (Workers Compensation) • Online • Email
State Auto Insurance Co.
800-766-1853 • Online
Travelers
Commercial: 800-238-6225 • Personal: 800-252-4633 • Online
